Support
We answer every message from a real person on the team. For help with the Vitalis app, questions about your account or your data, or to report a problem, email us.
Contact
hello@vitalishealth.ai
We aim to respond within two business days.
What to include
To help us resolve an issue quickly, please tell us:
- The device and operating system version you are using
- The version of the Vitalis app, if applicable
- What you were doing when the problem occurred
- What you expected to happen, and what happened instead
Please do not include health information, passwords, or other sensitive details in your first message. If we need them to help you, we will tell you how to send them securely.
Your data
To request a copy of your data, correct it, or have it deleted, email the address above with the subject line Data request. See our Privacy Policy for how we handle personal and health information.
Medical disclaimer
Vitalis is not a substitute for professional medical advice, diagnosis, or treatment, and it is not an emergency service. Always seek the advice of a qualified health provider with any questions about a medical condition. If you think you may have a medical emergency, call your local emergency number immediately.